Shipping and Delivery Policy
At Dress Pointz, owned and operated by Prismatix Technologies Private Limited, we strive to provide a smooth, reliable, and hassle-free shopping experience for all customers.
For the purpose of this policy:
- “We,” “our,” and “us” refer to Prismatix Technologies Private Limited
- “You,” “your,” and “user” refer to customers placing orders via our platform
By placing an order on our website, you agree to the terms outlined below.
Delivery Locations
- Orders are delivered to all eligible and serviceable pin codes across India
- International shipping is not available at this time
Order Processing
- Orders are typically processed within 1–2 business days after confirmation
- Processing times exclude weekends and public holidays
- Once processed, a confirmation email containing complete order details is sent to your registered email address
Estimated Delivery Time
Standard delivery usually takes 3–8 business days, depending on the destination and courier availability.
Unsuccessful Delivery Attempts
Delivery may not be completed due to:
- Incorrect or incomplete delivery address
- Recipient unavailable at the delivery location
- Refusal to accept the package at the time of delivery
Action:
- Shipments affected by these issues will be returned to our warehouse
- Customers can contact us to arrange a re-dispatch
Damaged or Lost Shipments
- Damaged Orders: Contact our support team within 48 hours of delivery and provide clear photographic proof
- Lost Shipments: If an order is lost during transit, a replacement or refund will be issued after verification with the courier partner
Customer Support
For any questions or assistance regarding shipping and delivery, contact us at prismatixtechnologiespvtltd@gmail.com
We are committed to ensuring that every order reaches you safely, promptly, and without inconvenience.
